Refund Policy
7-day refund window for PrestaShop Security Engine purchases processed by Paddle.
7-day refunds
If you are not satisfied with PrestaShop Security Engine for any reason, you may request a full refund within 7 days of your purchase date.
How to request a refund
Checkout is processed by Paddle as the Merchant of Record. To request a refund:
- Use the “View receipt” or support link in your Paddle purchase confirmation email, or
- Contact Paddle buyer support (for example via paddle.net / the help options on your receipt), or
- Email us at support@prestashopsecurityengine.com and we will help route the request.
Include your order email and order/receipt number. Eligible refunds are processed by Paddle to the original payment method.
After 7 days
Refund requests submitted more than 7 days after purchase are not covered by this policy, except where Paddle or applicable law requires otherwise.
Before you buy
Please review the features, documentation, and FAQ to confirm PrestaShop Security Engine fits your store.
Payment provider
Payments are handled by Paddle. Paddle’s buyer terms and any mandatory consumer rights may also apply to your transaction. Nothing in this policy limits rights you may have under applicable law.